Privacy Policy
WarmSignal (“WarmSignal,” “we,” “our,” or “us”) is an AI-enabled automation brand operated by Zenith Synapse LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or use our services (the “Services”). By using the Services, you agree to this Policy.
1) Scope
This Policy applies to information we collect:
- On warmsignal.com and pages that link to this Policy.
- In emails, forms, proposals, contracts, and other electronic communications with us.
- Through service integrations you connect to our automations (e.g., CRMs, help desks).
It does not apply to third-party sites, apps, or services that we do not control. Their policies govern their practices.
2) Notice at Collection (U.S. state laws incl. CPRA)
Categories collected:
- Identifiers (name, business email, phone, IP, cookie/SDK IDs, account login).
- Professional/Commercial (company, role, service interest, purchase history).
- Internet/Network activity (pages viewed, referring URL, timestamps, device/browser).
- Geolocation (coarse) from IP.
- User Content/Inputs (prompts, configuration files, support tickets).
- Inferences (service preferences, estimated interests).
Sources: You; your organization; cookies/analytics; public sources; service providers you connect.
Purposes: Provide and secure Services; configure automations; support; analytics and product improvement; personalization/marketing consistent with your choices; compliance; fraud/misuse prevention.
Disclosures for business purposes: Service providers/contractors (hosting, analytics, email, payments, security) under contracts limiting use to our instructions; affiliates for support; legal/safety; business transfers.
“Sale”/“Sharing” (CPRA): We do not sell personal information for money. We may “share” limited online identifiers with advertising/analytics partners to measure site performance. You can opt out (see Section 8), including via Global Privacy Control (GPC) where required.
Sensitive Personal Information: We do not use/disclose SPI for purposes requiring a “Limit Use” right under CPRA.
3) Information We Collect
- You provide: contact details; organization info; credentials/API keys you choose to provide for integrations; content you submit (prompts, data samples, tickets); payment data handled by our payment processor.
- Automatic collection: device/usage data, cookies/SDKs, log files.
- Third parties: integrated platforms you connect, public sources, analytics, anti-fraud vendors.
Please do not submit special-category/sensitive data (e.g., health, biometric, precise geolocation, financial account numbers, government IDs) unless we have a mutually executed Data Processing Addendum (DPA) expressly permitting it.
4) How We Use Information
- Operate, maintain, and improve the Services.
- Configure and administer your account, projects, and integrations.
- Provide support; respond to inquiries; send administrative notices.
- Analyze usage; develop features; enhance security and abuse prevention.
- Personalize content and measure marketing performance per your choices.
- Comply with law; enforce agreements; protect rights and property.
AI/Automation Use: We process “User Content” you supply to run the automations you request, troubleshoot, and ensure security/abuse prevention. Unless you opt in separately in writing, we do not permit third-party model providers to use your User Content or outputs to train their foundation models.
5) Cookies & Similar Technologies
We use:
- Strictly necessary cookies (security, core functionality).
- Functional/analytics (diagnostics, performance).
- Advertising/retargeting (if enabled).
Manage preferences via our consent tools (where provided), your browser settings, and GPC signals.
6) How We Disclose Information
We may disclose information to:
- Service providers/contractors (hosting, infrastructure, analytics, email/SMS, payments, security, customer support) under confidentiality and limited-use obligations.
- Affiliates supporting the Services.
- Business transfers (merger, acquisition, financing, or sale of assets).
- Legal/safety compliance or to protect rights and security.
We do not allow service providers to use your information for their own independent marketing.
7) Third-Party Services & Integrations
If you connect third-party services (e.g., Google, Microsoft, Slack, HubSpot), their use of your information is governed by their terms and privacy policies. Where applicable (e.g., Google API Services), our use and transfer of data obtained from those APIs adheres to the provider’s User Data Policy (including “Limited Use”).
8) Your Choices
- Marketing emails: unsubscribe via email footer or contact privacy@zenithsynapse.com.
- Cookies/tracking: use consent tools (if provided), browser settings, and/or GPC; we treat valid GPC signals as an opt-out of “sharing” for cross-context behavioral advertising where required.
- Do Not Sell/Share: request via privacy@zenithsynapse.com.
9) Your Privacy Rights
Depending on your location, you may request to access, correct, delete, port, opt out of targeted advertising, and appeal our decision.
- Submit requests to privacy@zenithsynapse.com with “Privacy Request” and your state/country. We will verify consistent with applicable law. Authorized agent submissions are honored as permitted.
- EEA/UK/Swiss users: Processing bases include contract necessity, legal compliance, legitimate interests (e.g., security, service improvement, B2B marketing), and consent where required. You may lodge a complaint with your supervisory authority.
10) Retention
We retain personal information as long as necessary for Services, legal compliance, dispute resolution, enforcement, and legitimate business needs, then delete or de-identify it.
11) Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No method is 100% secure. You are responsible for safeguarding credentials.
12) Children
The Services target business users and individuals 16+. We do not knowingly collect personal information from children under 16. Contact us if you believe a child has provided personal information.
13) International Transfers
We may transfer, store, and process data in the United States and other countries with different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
14) Changes
We may update this Policy. The Effective date above reflects the latest version. Material changes will be highlighted on the site or by direct notice where required. Continued use means you accept changes.