Billing & Refunds

How billing works

Every engagement runs under a signed Statement of Work that states two components: a fixed monthly program fee and a performance incentive. The program fee is invoiced monthly. The performance incentive is calculated on documented results for the prior month, itemized separately, and invoiced in arrears, so you always see exactly what a charge is for and what produced it.

Payment methods & statement descriptor

Invoices are payable by bank transfer (ACH) (preferred) or major card, processed by our payment provider. Card and bank statements will show the descriptor "ZENITH SYNAPSE": the legal name of the company behind WarmSignal. If you see that descriptor and don't recognize it, contact us before disputing the charge. We answer billing questions within 5 business days, and usually much sooner.

Refunds

• Fees for services already performed in a completed monthly period are earned and non-refundable.
• Termination mid-engagement: with written notice under the Terms, you are not charged for periods after the effective end date. Nothing accrues silently.
• Billing errors: if we invoice or charge in error, we correct it promptly: refund or credit, your choice. Please flag suspected errors within 30 days of the invoice date.

Late & failed payments

If a payment fails, we'll notify you and retry or request an alternative method. Balances more than 15 days overdue may pause active work after written notice, per the Terms. We don't add interest charges before we've spoken with you.

Cancellation

Cancel with 30 days' written notice to hello@warmsignal.com. An email is sufficient. There are no cancellation fees. We confirm the effective end date in writing and deliver a closing report for the final period.

Contact

All billing questions: